Driven by Compassion.
Trusted for Care.

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Non-Emergency Patient Transport

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Mental Health Transport

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Patient Information

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Join us

Over

years of experience delivering patient transport services across the UK

Delivering approximately

journeys per year for the NHS

Over

colleagues across eight regions

A fleet of

vehicles

Areas we cover

For bookings and enquiries, please use the below numbers:

North East Lincolnshire – 0808 164 3030

1 Grimsby Base – Unit 5, Omega Business Park, Estate Road 6, Grimsby DN31 2TG

Norfolk and Waveney – 0345 241 3012

2 Kings Lynn Base – Unit 5, Venus Court, Oldmedow Road, Kings Lynn PE30 4HY

3 Norwich Base – Part 10, Anson Road, Norwich NR6 6ED

4 Great Yarmouth Base – Stenner House, 21 Brinell Way, Great Yarmouth NR31 0LU

Mid and South Essex – 0808 169 9614

5 Chelmsford Base: Unit 7, Suffolk Drive, Chelmsford, Essex, CM2 6UN

6 Canvey Island Base – Thames House, Charfleets Service Road, Canvey Island, Essex, SS8 0PA

7 Southend Base – Unit 39 Purdeys Way, Purdeys Industrial Estate, Rochford, SS4 1ND

Dorset – PTAC: 01278 727 457

Monday-Friday 08:30-18:30 (Closed Bank Holidays)

8 Bournemouth Base – 2b Roundways, Ind Estate, Bournemouth BH11 8JJ

9 Dorchester Base, Unit 53 Enterprise Park, Piddlehinton, Dorchester, DT2 7UA

Cornwall and Isles of Scilly –  Centralised Booking Service: 01872 252 211

10 Bodmin Base – Unit 34b, Normandy Way, Bodmin, PL31 1EX
Bodmin Base (TRAS) – Unit 34A, Normandy Way, Bodmin, PL31 1EX

11 Redruth Base – Space2work The Park Scorrier TR16 5EZ

Devon – 01392 438522

Devon Mental Health Out of Hours service: 01522 214830

12 Barnstaple – Unit 6 Riverside Unit, Pottington Business Park, Barnstaple, EX31 1QN

13 Exeter – 16-17 Kestrel Business Park, Kestrel Way, Sowton Industrial Estate, Exeter, EX2 7JS

14 Plymouth Base – Unit 12 Bell Park Bell Close Newnham Industrial Estate Plympton Devon PL7 4TA
Plymouth – 55 Drake Mill Business Park, Estover Road, Plymouth, PL6 7PS

Suffolk and North East Essex – 01245 951205

16 Bury St Edmunds- Unit A2, Anglian Lane, Bury St. Edmunds, Suffolk, IP32 6SR

17 Ipswich- Elton Park Works, Elton Park, Hadleigh Road, Ipswich, Suffolk, IP2 0DD

18 Colchester- 1 Lancaster Way, Earls Colne Business Park, Earls Colne, Essex, CO6 2NS

19 Clacton- 804 Oakwood Business Park North, Clacton, CO15 4AA

Birmingham Hub

15 Office 115, Regus, Fort Dunlop Birmingham, B24 9FE

Therapeutic Response Management: 0116 478 1216

Our Story

Founded in 1989 and originally operating as Thames Ambulance Service, Health Transportation Group UK (HTG-UK) has grown to become one of the UK’s leading Patient Transport Providers.

In the 35 years proudly serving our patients and the NHS a lot has changed, but what has remained consistent is our commitment to authenticity, compassion and relationships. We have discovered the foundation to our success lies in the strength of our connections — with our patients, our staff and our NHS Trust partners. Together, striving for the delivery of exceptional care in every aspect of our service.

Meet the team

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Latest News

Authentic. Relationship Focused. Compassionate.

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Bournemouth patient

“I have been very satisfied with hospital patient transport, which drives me to appointments. Drivers have been very helpful and kind during the journeys ensuring I reach the hospital department in safety. Thank you all.”

Relative of Essex patient

“My partner was in hospital needing a repair to her hip and she was discharged.  The young ladies who were transporting us home were absolutely fantastic. Their names are Georgia and Kelsey. Give them our praise please.”

Patient JB

“First class journey. Really impressed and was on time.”

Patient SM

“The female crew you assigned to me were perfection, friendly, professional, caring, fun.  I am now worn out from talking all the way there and all the way back…best day I’ve had for a long time, the usual stress of my yearly trip was gone.  Their names were Laura and (I think Steff).

Give them a pay rise, they were absolutely wonderful.  Please can I book them for next year’s appointment? Blown away by their fabulous personalities and their care.”

JC, Cornwall Healthcare Professional

“I just wanted to give some positive feedback regarding the HTG crew that brought a patient for x ray this afternoon, I am sure that people are all to quick to criticise and never praise!

Ryan and Adam brought a lovely lady to see us for her x ray this afternoon and could not have been nicer or kinder, not only with their patient but also with us. A ‘wait and return’ crew is always the dream (especially on a Friday late afternoon!)

They were a real credit to the HTG team and I would love you to pass on that feedback to those who count, my colleague and I were hugely impressed.”

Accreditations

Who we work with