Feedback

At HTG-UK, we are proud of our services, but we recognise that there is always room for improvement. We are committed to listening to our service users and making sure their voices shape our services.

We aim to ensure that when patients, carers and other stakeholders have feedback, good or bad, we get to hear it, always. However an issue is raised, you can be assured that it will be fully investigated and reviewed by our dedicated and compassionate Patient Experience Team.

If you would like to provide feedback, have a complaint, concern, or compliment about our service, you can contact us in the following ways:

Post:

Health Transportation Group UK
Danwood House
Harrison Place
Whisby Road
Lincoln
LN6 3AH

Email:

pet@htg-uk.com

Tel:

0808 164 4696
(9am-5pm Mon-Fri)

Patient surveys

We use our patient experience survey to evaluate the care and comfort we offer to our patients, highlighting both our areas of excellence and those needing improvement.

Patients and carers are able fill in the survey online via a QR code or through questionnaires onboard our vehicles.

Using the survey feedback, we produce monthly reports. Our latest report can be found here.

{

Bournemouth patient

“I have been very satisfied with hospital patient transport, which drives me to appointments. Drivers have been very helpful and kind during the journeys ensuring I reach the hospital department in safety. Thank you all.”

Relative of Essex patient

“My partner was in hospital needing a repair to her hip and she was discharged.  The young ladies who were transporting us home were absolutely fantastic. Their names are Georgia and Kelsey. Give them our praise please.”

Patient JB

“First class journey. Really impressed and was on time.”

Patient SM

“The female crew you assigned to me were perfection, friendly, professional, caring, fun.  I am now worn out from talking all the way there and all the way back…best day I’ve had for a long time, the usual stress of my yearly trip was gone.  Their names were Laura and (I think Steff).

Give them a pay rise, they were absolutely wonderful.  Please can I book them for next year’s appointment? Blown away by their fabulous personalities and their care.”

JC, Cornwall Healthcare Professional

“I just wanted to give some positive feedback regarding the HTG crew that brought a patient for x ray this afternoon, I am sure that people are all to quick to criticise and never praise!

Ryan and Adam brought a lovely lady to see us for her x ray this afternoon and could not have been nicer or kinder, not only with their patient but also with us. A ‘wait and return’ crew is always the dream (especially on a Friday late afternoon!)

They were a real credit to the HTG team and I would love you to pass on that feedback to those who count, my colleague and I were hugely impressed.”

Media Enquiries

The press office is for enquiries from colleagues in the media only.

Telephone:  07469 853 466    (Monday-Friday, 9-5)
Email: karen.hutchinson@htg-uk.com

If your enquiry is URGENT during this period, please contact Ed Clements: Ed.clements@htg-uk.com